FAQ (Frequently Asked Questions)
What telephone number should I call you on?
In general, it is best to contact us via the Contact Form at the bottom of this page, but if you do need to contact us directly, you should use the French telephone number for delivery slots and quotes. There is also a UK number available, if preferred. All our Contact details are available here.
Can I order frozen food?
We cannot accept frozen products, but chilled goods are fine, up to 10% of the order value i.e.in a £100 order, £10 worth can be chilled goods..
Is there a maximum account of grocery I can order?
Our vans are divided up into the maximum number of 'slots' they can carry and each slot has a maximum grocery order value of £200. You can order as much grocery shopping as you like (from multiple suppliers, if you wish) but you must remember that the limit per slot is £200, so do make sure you book enough space.
If the grocery delivered to us exceeds the maximum value for the number of slots you have booked, we do reserve the right to exclude part or all of your order from the delivery. So, make sure that when you contact us to book your delivery, you reserve enough slots in advance for your anticipated total grocery order value.
What about the costs for non-food items?
We will offer you a quote for any item, please ask. Quotes are valid for 30 days from the date given.
Can you bring over my E-Bay purchases?
Yes, for costs, please e mail us for further details.
Will you deliver my orders to my house?
Yes we offer a D2D service for a surcharge, please ask
How and when do I pay?
You can pay our drivers when they deliver in either Sterling or Euro, cash or cheques.
Can you fetch the things I want that my retailers won't deliver?
Yes, we are happy to fetch your orders from the certain stores with our personal shopper service. Please enquire for our charges.
I live outside of the region, can I still order?
We are opening in other areas all the time and would be pleased to discuss your requirements
Can I send items back to the UK via your delivery vans?
We are happy to bring goods back to the UK, either to our depot for collection or we can offer delivery to any UK address, please ask for a quote.
Do you have any Terms & Conditions?
All Sterling Shopping transactions are subject to our standard Terms & Conditions, available here.
What should I do if my question hasn't been answered here?
Please fill out the Send a Message form below and we'll get back to you as soon as we can with an answer!
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